At Artistry Labs, we pride ourselves in delivering exceptional experiences with all of our web technologies and the support we provide for you. Due to our current email service provider not meeting our high standards of excellence, we are ending our email hosting services. This discontinuation is being done in phases, and your email administrator(s) will receive an email with this information. You will have 60 days to migrate off our email account. At that time Artistry Labs will no longer provide email hosting services with our current provider and your account will be closed. This means your custom email address (storage, mailboxes, contacts) will no longer be accessible.

We are excited to share two things that will be helpful in your transition to a better email experience for you and your organization!

1. Through thorough testing and seeing other clients have much success, we recommend migrating your email hosting to either Google Workspace or Microsoft Office 365 as your new email hosting provider.

2. We would like to give you one month of free hosting to support you in this transition period. It is our honor to partner with your organization, and we want to make sure this migration goes as smoothly as possible.

Below are informational links for these providers' services. However, you will find the most success connecting with Google or Microsoft directly if you have any questions related to the migration onto their platforms.

As always, we are here to support for all questions related to your website, however, you will find the most success connecting with Google or Microsoft directly if you have any questions related to the migration onto their platforms. Here are the basic steps to get you started:

Step One: Pick Your Email Host

The first thing you must do is pick a new email host.

What are my options for a new email host?
We leave this up to you. Some of our clients have had success with the following:

• Rackspace Email (Recommended): https://www.rackspace.com/applications/rackspace-email
• Google Workspace: https://workspace.google.com/pricing.html
• Microsoft Office 365: https://www.microsoft.com/en-us/microsoft-365/business/compare-all-microsoft-365-business-products

Why are we recommending Rackspace?
Those who have experienced no issues with their email may stay with Rackspace but would need to create their own Rackspace account. This is the simplest option since a typical migration would not need to happen (you can skip steps 3-5!).

Step Two: Contact Their Support Team

Their support team will be happy to assist you and give you more details on how to move emails to their platform.

Google Workspace support team contact link: https://support.google.com/a/topic/10029062?hl=en&ref_topic=4388346

Microsoft 365 support team contact link: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&culture=en-us&country=us

I'm not having issues with Rackspace, can I transfer my account?
You may stay with Rackspace but you would need to create your account to host your emails. We would then send you a transfer code that transfers your account information to your account.

Here are some articles to get you started:

• How to create an account: https://docs.rackspace.com/support/how-to/sign-up-for-rackspace-services/#rackspace-email-or-microsoft-exchange
• How to transfer: https://docs.rackspace.com/support/how-to/transfer-a-domains-email-services-to-another-account/ 
• Pricing: https://www.rackspace.com/email-hosting/webmail/pricing

Step Three: Start the Migration

Once you’re in contact with your new email host most hosts will ask to add a record to your current email host to start your migration. You can reach out to us with this verification/record and we will be happy to update this in your DNS records for you. Please send this info to [email protected].

Step Four: Removing your email from our server

Let us know when the migration has finished and we will be happy to make the necessary changes so that you will start receiving emails from your new host.

Step Five: Enjoy your new host.

You have completed the migration of your email accounts on a new host! Celebrate with a cup of tea or coffee!

Can you help me with or complete my migration for me?
Unfortunately, we are not able to help with email migrations to another platform. Please reach out to their respective support teams as they will be equipped to help you the best. The only exception is if you will be moving your email to your own Rackspace Email account. In this case, once your new account is setup, we can transfer your organization from our Rackspace account to yours.

Can you help change our Rackspace DNS records?
Yes! We can get your new host verified by adding TXT records or changing any DNS records with Rackspace. Just reach out to [email protected] with exactly what records you want added or removed.

Can you export our mailboxes?
Unfortunately, Rackspace does not offer this service and will suggest that you export these files using a mail client like Outlook or Thunderbird. If you are using the webmail app (https://email.artistrylabs.com/) you can download emails from by selecting all your emails > right click > export to zip. This will download the current page of emails as eml files.

https://www.mailbackuptool.com/rackspace-email-backup/ 

What are my individual mailbox settings?
Please go to help.emailsrvr.com and log in using your Rackspace email to access individual mailbox settings.

What migration tool works best for my business?
Microsoft - https://www.o365cloudexperts.com/blog/rackspace-to-office-365-migration
Google

• Getting Started - https://support.google.com/a/answer/6003169?hl=en&ref_topic=6245191

• Step One - https://support.google.com/a/answer/9158145?hl=en&ref_topic=9157517

• Contacting Support - https://support.google.com/a/answer/1047213?visit_id=638005211849162794-2286188040&rd=1 

I use mass email through my website/Perpetua, will this be affected?
No, this should not be affected. Though you will need to add the SPF record below to your TXT records for emails to not be marked as spam.

include:_spf.perpetuatech.com ~all