Technical Support || 888.320.5278 x261

 Frequently Asked Questions

 
  I Can't Login to My Website
 

Unable to login to your website? Check the top of your screen to see if the gray Perpetua® Toolbar is visible. If it is, then you are already logged in. If not, click the above header for more options to solve this problem.


  My Page is Stretched Too Far
 

Has your page suddenly stretched beyond its normal size and you can't get it back? Click the header to find out how to solve this problem.


  I Can't Delete Anything from my Website
 

Nothing happening whenever you click on the trashcan to delete a content box from your website? The problem is probably with your popup blocker. Please disable your popup blocker for your site only. This will allow Perpetua to use a popup window to delete content from your site.


 
  I'm Having Trouble Setting Up My Email
 

Trying to setup your email and you just can't seem to get it all working properly? Check out our Email Support Page for more answers to your questions.


  I Can't Upload Multimedia
 

Unable to get your audio or video file uploaded to your website? Be patient as multimedia files are quite large. If, after 5-10 minutes, the file has still not uploaded, click above for some solution options.


  How do I use Advanced Security?
 

Click Here to learn how use Advanced Security, a feature now standard for all fusion websites that allows you to set different access levels for various site administrators.