Email not working?

Follow the following steps to help resolve any email problems you are experiencing. These are the same steps that the Artistry Labs Technical Support team will walk you through if you call them.

  1. Check your settings
    • Is your password entered correctly?
    • Your user name is your entire email address
    • Outgoing server:
    • Incoming server:
    • make sure your have the "My outgoing server requires authenication" checked.
    • Set the outgoing port number to 587
  2. Make sure you can connect to the server by pinging it
    • From your Start menu choose "All Programs"
    • Choose "Accessories"
    • Choose command prompt
    • Type "ping"
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