My mass e-mail did not send.

If some recipients received it and some didn't, the people who didn't receive it should check their spam folder. You should also verify that you did not receive any bounceback notification e-mails.

If nobody received the mass e-mail, try sending a test mass e-mail to an e-mail at your domain. If the e-mail still did not send, you should contact Technical Support.
 

My mass e-mail was returned.

If you receive an e-mail stating that your message was not deliverable, it usually includes a code that explains the cause. Listed below are some codes and their meaning. If your code is not listed here, you should forward your returned e-mail to Technical Support, support@artistrymarketing.com.

Greylisted
Error: 451 Greylisted, please try again in 60 seconds
Greylisting (or graylisting) is a method of defending e-mail users against spam. An email address with greylisting will "temporarily reject" any email from a sender it does not recognize. If the mail is legitimate, the Artistry mail server will try to send it again later, at which time the recipient will accept it. Theoretically, if the mail is from a spammer, it will be recognized and permanently rejected. Unfortunately, sometimes mail that is not spam is still marked as spam.

Check with the person you are sending to and find out if the emails are ever received. If not, they should be able to add you to a safe-list, or whitelist. If your error message states that the retry failed, then you should try to send it again.

Blacklisted
Error: 571 Email from [ip address] is currently blocked or blacklisted
There are several reasons that an e-mail might get blacklisted:

  1. If your network is using a dynamic IP address and you just happened to get an IP address that was previously blacklisted
  2. If the e-mail address has been marked as spam several times
  3. It is unlikely, but possible, that there could be a program sending out spam using your e-mail as if it is coming directly from you.


Some e-mails will provide the IP address that has been blacklisted along with a link to verify if that IP address has been blacklisted. If your e-mail does not provide this for you, try going to www.whatismyipaddress.com. On this page it will display your IP Address of your computer or network. To run your IP Address through a database of blacklists, place your IP Address at the end of the following address:
www.spamhaus.org/query/bl?ip=

This will bring up a list of blacklists that your IP Address is in. To remove your address, click on the list and follow the directions. If this is the case, I would also recommend running an anti-virus program on the computers on your network.
 

My mass e-mail is not displaying properly once sent.

There are several reasons that can cause the content of your mass e-mail to display differently once it is sent. Each browser and e-mail program reads code differently, so if you have multiple programs, you should try viewing the e-mail in multiple browsers or programs to see if it is just one program.

The main cause of items not displaying properly is if text is copied from Microsoft Word or a similar program. When text is copied from these programs, it also copies hidden code. When this is pasted into a content box, the WYSIWYG editor only recognizes the HTML code and not the Microsoft code. Because the editor doesn't know how to read the Microsoft code, sometimes it will mis-align items or not even display them at all. To avoid this, you should paste the text from Microsoft Word into a plain text editor, such as Notepad, then copy it from Notepad and place it into the content box. This will remove any hidden Microsoft code.
 

My scheduled e-mail did not send.

You should first verify that more than one person did not receive it. If so, check the e-mail scheduler to see if it is still in the Scheduled e-mails list or in the Archive list. To do this you can click on Site Management, E-mail Marketing,  and then E-mail Scheduler.

If it is in the Archive list, then the e-mail was sent. The people that did not receive it should check their spam folder. Otherwise, you can contact Technical Support so that further tests can be ran.
 
 

My scheduled e-mail was returned.

If you receive an e-mail stating that your message was not deliverable, it usually includes a code that explains the cause. Listed below are some codes and their meaning. If your code is not listed here, you should forward your returned e-mail to Technical Support, support@artistrylabs.com. If you had multiple e-mails that were returned, you can also look at the e-mail addresses to verify that they aren't all from the same domain, such as all e-mails from Yahoo. If they are, you should forward this to Technical Support because it may be part of a larger issue.

Greylisted
Error: 451 Greylisted, please try again in 60 seconds
Greylisting (or graylisting) is a method of defending e-mail users against spam. An email address with greylisting will "temporarily reject" any email from a sender it does not recognize. If the mail is legitimate, the Artistry mail server will try to send it again later, at which time the recipient will accept it. Theoretically, if the mail is from a spammer, it will be recognized and permanently rejected. Unfortunately, sometimes mail that is not spam is still marked as spam.

Check with the person you are sending to and find out if the emails are ever received. If not, they should be able to add you to a safe-list, or whitelist. If your error message states that the retry failed, then you should try to send it again.

Blacklisted
Error: 571 Email from [ip address] is currently blocked or blacklisted
There are several reasons that an e-mail might get blacklisted:

  1. If your network is using a dynamic IP address and you just happened to get an IP address that was previously blacklisted
  2. If the e-mail address has been marked as spam several times
  3. It is unlikely, but possible, that there could be a program sending out spam using your e-mail as if it is coming directly from you.


Some e-mails will provide the IP address that has been blacklisted along with a link to verify if that IP address has been blacklisted. If your e-mail does not provide this for you, try going to www.whatismyipaddress.com. On this page it will display your IP Address of your computer or network. To run your IP Address through a database of blacklists, place your IP Address at the end of the following address:
www.spamhaus.org/query/bl?ip=

This will bring up a list of blacklists that your IP Address is in. To remove your address, click on the list and follow the directions. If this is the case, I would also recommend running an anti-virus program on the computers on your network.
 

I am not receiving administrator notifications from sign-up forms.

If you are receiving other e-mails, but not receiving administrator notifications from sign-up forms, you should first verify that it is set up to go to the correct e-mail address. To do this you can edit the sign-up form and look at the Administrator Notification E-mail.

It is best to only list one e-mail here. If you want the notification to be sent to multiple people, you should create one generic e-mail address that forwards to multiple people. Also, to avoid the e-mail being marked as spam, it is best to send the e-mail from the e-mail address above. You should also verify that the e-mails are not going to spam.
 

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