Quick Fixes

Some issues you may encounter can be solved with one of the following quick fixes. These are easy to execute and take less than 5 minutes. 

Refresh Your Page

This may be the simplest solution to a problem. Sometimes an update to your website will not display because the page needs to be reloaded. One example would be a link not displaying in a link dropdown menu. To force a page refresh, click the Refesh or Reload button in your browser. You can find common browser Refresh buttons below. You can also right-click and select Refresh/Reload.

Google Chrome Internet Explorer 8
Firefox Internet Explorer 7
Safari Internet Explorer 6

 

Clearing Your Cache

Sometimes when you visit a website, your browser saves a copy of it and doesn't fully reload the site until later. In this case, you have to manually clear the cache. Listed below are the steps for clearing your cache or temporary internet files. Please follow the steps below for the browser that you use. If you do not know what browser you use, you can click on Help and then click on About. You can also visit www.supportdetails.com and it will display which browser you use.

Clearing Your Cache in Internet Explorer:
1. Click on Safety at the top of your browser.
2. Click on Delete Browsing History.
3. Uncheck everything EXCEPT Temporary Internet Files.
4. Click Delete. 
5. Click the button that has the two arrows beside the address bar to refresh/reload the page. 

Clearing Your Cache in Firefox:
1. Click on Tools.
2. Click on Clear Recent History.
3. Select Everything for "Time Range to Clear."
4. Click the arrow beside Details to display more options. 
5. Uncheck everything EXCEPT Cache. 
6. Click on Clear Now. 
7. Click on the button that is a semi-circle arrow beside the address bar to refresh/reload the page. 

Clearing Your Cache in Safari on a Mac:
1. Click on Safari. 
2. Click on Empty Cache. 
3. Click on Empty. 
4. Click on the Reload button. This is usually found to the right of your address bar.

Clearing Your Cache in Google Chrome:
1. Click on the Menu Button to the right of the address bar. 
2. Click on Tools and click on Clear Browsing Data. 
3. Click the drop down menu and select "The Beginning of Time." 
4. Check Empty the Cache and uncheck everything else.
5. Click on Clear Browsing Data in the bottom corner.  
6. Click on the Reload button. This is usually found to the left of your address bar.

Artistry Labs

©2017 Technical Support. All Rights Reserved.